--- title: "Is Havnby Legit? Company, Shipping, Returns, Reviews (2026)" canonical: "https://teslamattress.com/faq/is-havnby-legit" markdown_url: "https://teslamattress.com/faq/is-havnby-legit.md" language: "en" author: "Fredrik Mastouri" checked: "not-provided" content_updated: "2026-10-01" evidence_scope: "editorial-summary" source_scope: "visible page heading, answer and main content" --- Tesla camping FAQ Is Havnby legit? By [Fredrik Mastouri](/about) Updated 1 Oct 2026 Short answer Yes. Havnby runs a working US store with published policies. On 1 October 2026 it listed a Sacramento, California address, five warehouses, a 60-day sleep trial and a 3-year warranty. The operator bought two Havnby mattresses, and both arrived. Ask which fee applies to an opened return first, because two policy pages disagree. On this page 1. [Short answer](/faq/is-havnby-legit#short) 2. [What Havnby publishes about itself](/faq/is-havnby-legit#what-havnby-publishes-about-itself) 3. [What the operator’s own purchase showed](/faq/is-havnby-legit#what-the-operator-s-own-purchase-showed) 4. [Havnby reviews and Reddit](/faq/is-havnby-legit#havnby-reviews-and-reddit) 5. [Where Havnby’s own pages disagree](/faq/is-havnby-legit#where-havnby-s-own-pages-disagree) 6. [Before you buy: checklist](/faq/is-havnby-legit#before-you-buy-checklist) 7. [This answer does not cover…](/faq/is-havnby-legit#this-answer-does-not-cover) 8. [Sources](/faq/is-havnby-legit#sources) ## Tools for the night [**Battery calculator** Climate use as a range](/tools/tesla-camp-mode-battery-calculator) [**Packing list** A printable checklist](/tools/tesla-camping-packing-list) Frame from the operator’s own video of 15 July 2026 on AWD Camper. The operator bought both mattresses. We read Havnby’s store, policy pages and FlatCore product page on 1 October 2026 with the US store setting. Each fact below comes from those pages or from the operator’s own purchase. ## What Havnby publishes about itself | Topic | What Havnby states | Source page | | --- | --- | --- | | Business address | 2108 N Street STE N, Sacramento, CA 95816, USA | [Contact information](https://havnby.com/policies/contact-information) | | Support | support@havnby.com and +1 (949) 331-6735, Monday to Friday, 9:00 to 18:00 EST. Email answers within 1–2 business days. | [Contact us](https://havnby.com/pages/contact-us) | | Company history | The About page is signed by the founder, gives an Orange County, California location and shows five mattress versions from 2020 to 2025. FlatCore is version 5.0. | [About us](https://havnby.com/pages/founder-crew) | | Processing and delivery | Havnby processes orders in 1–2 business days. Delivery takes 5–7 business days to the US, Canada and the EU. Standard shipping is free to the US, Canada, the EU and Australia. | [Shipping policy](https://havnby.com/policies/shipping-policy), effective 3 June 2025 | | Warehouses | California, New Jersey, Sydney, Toronto and Frankfurt. Items that are not stocked locally, and orders to Hawaii and Alaska, ship from Asia in 7–14 business days and can cost a shipping fee. | [FlatCore product page](https://havnby.com/products/flatcore-hybrid-support-mattress-for-tesla-model-y) | | Sleep trial | 60 days from delivery | [Returns page](https://havnby.com/pages/returns-policy) | | Warranty | 3 years for orders from 1 June 2026; 5 years for earlier orders | [Warranty page](https://havnby.com/pages/warranty) | | Refund timing | Within 5 business days after Havnby receives and inspects the return | [Refund policy](https://havnby.com/policies/refund-policy) | | Cancellation | Free within 30 minutes. Within 24 hours, a $30 outbound shipping fee can apply. | [Returns page](https://havnby.com/pages/returns-policy) | ## What the operator’s own purchase showed The operator of this site runs the AWD Camper YouTube channel. He bought a FlatCore Model Y and a FlatCore Solo. Havnby did not lend them. The channel uses the same partner code as this site. His [first-night review of the Solo](https://www.youtube.com/watch?v=QCHUTZ2WEBQ) and his [Solo vs Full Size video](https://www.youtube.com/watch?v=xqTR1f3YSSY) were published on 15 July 2026. - Havnby support answered his questions before he bought. - The parcel to Norway arrived at the post office within days. He calls it the fastest delivery of the brands he has bought from. - The box held the mattress in a plastic bag, a carry bag and a fitted sheet. He calls the packaging fair for the price range. - He still keeps both mattresses: the Solo for a trip alone with a lot of gear, the full width for two people. The videos show one owner and one order. They do not show the service that other buyers get. The [FlatCore review](/reviews/havnby-autolevel) and the [FlatCore Solo review](/reviews/havnby-solo) summarise both videos next to Havnby’s specifications. ## Havnby reviews and Reddit On 1 October 2026, the FlatCore Model Y product page showed 30 reviews in its review widget. Havnby runs that widget on its own store, so the count is not an independent source. Reddit and Trustpilot blocked our checking tools on 1 October 2026, so this page gives no count or score from them. ## Where Havnby’s own pages disagree - **Opened-return fee** The returns page lists $15 for an opened mattress and $30 for a stained one. The refund policy lists $10 for light use and $20 for visible wear, and adds a $30 handling fee if Havnby makes the return label. - **Warranty length** The contact page still says 5 years. The warranty page says 3 years for orders from 1 June 2026. - **Compare-at price** The FlatCore product data shows a $509 compare-at price, below the $549 price. These differences are a reason to ask questions in writing. They are not evidence of fraud. ## Before you buy: checklist - Ask support@havnby.com in writing which opened-return fee applies to your order. - Pick the right Model Y year range, 2020–2024 or 2025–2026, on the FlatCore page. - Ask whether your item ships from a local warehouse or from Asia. - Buy from havnby.com or an authorized seller. The warranty excludes second-hand purchases and unauthorized sellers. - Keep your proof of purchase. A warranty claim needs the order number and photos or video of the defect. - Inflate the mattress at home inside the 60-day trial, before your first trip. The partner code AWD works at Havnby. The [Havnby discount page](/discounts/havnby) holds our dated cart checks. ## This answer does not cover… A business-registry check, long-term durability or the service that other buyers got. We did not search a company register, and the operator’s experience is one purchase. Before you order ## Read the FlatCore review, then check the dated code page The review puts the operator’s videos next to Havnby’s specifications. The discount page holds the dated cart checks for the code AWD. [Read the Havnby FlatCore review](/reviews/havnby-autolevel) · [See Havnby price and terms](/discounts/havnby) ## Sources 1. [Contact information](https://havnby.com/policies/contact-information) havnby.com · cited in the revision of 1 Oct 2026 2. [Contact us](https://havnby.com/pages/contact-us) havnby.com · cited in the revision of 1 Oct 2026 3. [About us](https://havnby.com/pages/founder-crew) havnby.com · cited in the revision of 1 Oct 2026 4. [Shipping policy](https://havnby.com/policies/shipping-policy) havnby.com · cited in the revision of 1 Oct 2026 5. [FlatCore product page](https://havnby.com/products/flatcore-hybrid-support-mattress-for-tesla-model-y) havnby.com · cited in the revision of 1 Oct 2026 6. [Returns page](https://havnby.com/pages/returns-policy) havnby.com · cited in the revision of 1 Oct 2026 7. [Warranty page](https://havnby.com/pages/warranty) havnby.com · cited in the revision of 1 Oct 2026 8. [Refund policy](https://havnby.com/policies/refund-policy) havnby.com · cited in the revision of 1 Oct 2026 9. [first-night review of the Solo](https://www.youtube.com/watch?v=QCHUTZ2WEBQ) youtube.com · cited in the revision of 1 Oct 2026 10. [Solo vs Full Size video](https://www.youtube.com/watch?v=xqTR1f3YSSY) youtube.com · cited in the revision of 1 Oct 2026 ## Related questions and pages - [Havnby FlatCore review](/reviews/havnby-autolevel) - [Havnby FlatCore Solo review](/reviews/havnby-solo) - [Havnby brand overview](/havnby) - [Havnby vs Lost Horizon](/vs/havnby-vs-lost-horizon) - [Havnby discount code](/discounts/havnby) [All Tesla camping answers](/faq) ## Guides and tools [**Tesla camping: getting started** Guide · a complete beginner’s guide](/guides/getting-started-tesla-camping) [**Camp Mode battery calculator** Tool · climate use and departure charge as a range](/tools/tesla-camp-mode-battery-calculator) [**Mattress finder** Tool · shortlist by Tesla model, sleepers and budget](/tools/tesla-mattress-finder) By Tesla Mattress Guide Page last revised 1 Oct 2026